Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact details (name, email address, phone number, mobile phone number for SMS/MMS communications, company)
• Case and service details (court, case number, parties, addresses)
• Uploaded documents and service instructions
• Payment details processed securely by Stripe
• Website usage data such as page views and interaction events

2. How We Use Information

We use information to:

• Evaluate and process service requests
• Provide status updates and service documentation
• Process payments and generate invoices
• Respond to inquiries and support requests
• Improve website performance, reliability, and user experience
• Comply with legal obligations and resolve disputes

3. Payment Processing

Payments are processed through Stripe. Northbound Legal Services does not store full payment card numbers or card security codes on this website.

Payment-related metadata may be stored for invoicing, fraud prevention, accounting, and order verification.

4. Document Handling

Documents you upload may contain sensitive legal information. We use this information only for request processing, service execution, and required service records.

You are responsible for ensuring uploaded files are accurate and that you are authorized to provide them.

5. Third-Party Services

This website uses third-party providers, including:

• Stripe for secure payment processing
• Formspree for contact form submissions
• Analytics tools for traffic and conversion measurement

These providers may process data according to their own privacy policies.

6. Cookies and Analytics

We may use cookies and similar technologies to understand site traffic, remember preferences, and improve performance.

You can control cookies through your browser settings, though some site functionality may be limited if cookies are disabled.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, satisfy legal obligations, and resolve disputes.

8. Information Sharing

We do not sell personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only when reasonably necessary:

• With service providers supporting our operations
• To complete requested services
• To comply with legal process or lawful requests
• To protect rights, safety, and prevent fraud or abuse

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is guaranteed to be completely secure.

10. Your Choices and Requests

You may request access, correction, or deletion of personal information we hold, subject to legal and operational limitations.

To make a request, contact us at service@northboundlegal.co.

11. Children's Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates are effective when posted on this page with the revised date.

14. SMS/MMS Messaging

By providing a mobile phone number, you consent to receiving text messages from Northbound Legal Services related to process serving updates, case communications, and service-related inquiries.

• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• Reply HELP for assistance, or contact us at (510) 571-2337 or service@northboundlegal.co.
• Mobile phone contact information will not be shared with or sold to third parties for marketing or promotional purposes.
• Consent to receive text messages is not a condition of using our services.

15. Contact

For privacy questions, contact Northbound Legal Services at service@northboundlegal.co or call (510) 571-2337.